Overview​

This website is operated by Surveila Technologies providing an online sales facility for South African clients. Throughout the site, the terms “we”, “us” and “our” refer to Surveila Technologies.

By accessing this website or purchasing products or services from us, you agree to be bound by these Terms and Conditions, including any additional policies referenced herein. These Terms and Conditions apply to all users of the site.

We reserve the right to update or amend these Terms and Conditions at any time by posting changes on this page. Your continued use of the website following any updates constitutes acceptance of those changes.

Section 1 – Delivery Policy​

Subject to availability and receipt of payment, please allow up to 24 hours for orders to be processed. We generally ship orders within one working day after orders have been placed which excludes weekends and public holidays.

We offer free nationwide door to door shipping via courier for orders over R2,500 and less than 20kg. For orders below R2,500 and above 20kg, shipping costs are calculated dynamically based on weight and location. Our standard shipping is sent via economy transportation and usually takes between 1 and 3 days for delivery but up to 5 working days for outlying areas.

Overnight delivery can be arranged provided orders are placed before 11am subject to stock availability and clearance of funds. Overnight delivery charges are calculated dynamically depending on location with a minimum rate of R195.00 excl. VAT.

Delivery times are estimates only and we shall not be liable for any delays caused by the courier company.

PLEASE NOTE: Delivery may be limited in certain remote areas. Where standard delivery is not feasible, we will notify you to discuss alternative arrangements.

No items will be shipped unless full payment is received and cleared in our account unless credit terms have been arranged in advance. Proof of payment to be emailed to sales@surveila.co.za.

Failure to make payment within 3 days from date of order will result in the order being cancelled.

Section 2 – Payment Options

Our website provides the following payment options: Electronic Funds Transfer (EFT), Visa and MasterCard via YOCO, and SnapScan (Card and Code).

Where payment is made via a direct EFT deposit into our bank account, proof of payment is required and must be emailed to sales@surveila.co.za prior to dispatch.

Payment clearance for EFT transactions typically takes 1–2 working days. For urgent orders, customers are advised to select a card or instant payment option at checkout to avoid delays.

Surveila Technologies reserves the right to withhold dispatch of goods until payment has fully cleared in our bank account. Once payment has cleared, the order will be processed and dispatched in accordance with our standard dispatch timelines.

Card Payments
Credit and debit card transactions are processed through secure third-party payment gateways, including YOCO and SnapScan. For security purposes, no card details are stored on our website. Customers are redirected to the secure payment platforms of the respective providers to complete their transactions.

The payment options presented are aligned with the merchant outlet country, which is South Africa. All transactions are processed in South African Rand (ZAR).

Surveila Technologies remains responsible for all aspects relating to the sale of goods and services offered on this website, including delivery, customer support and dispute resolution.

Section 3 – General Conditions

We reserve the right to refuse service to any person for any lawful reason at any time.

You acknowledge that content transmitted through the website, excluding payment and card information, may be transferred across various networks and adapted to meet technical requirements. Payment and card information is always encrypted during transmission via secure payment gateways.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the website, the services provided, or access to the website without our express written consent.

Headings used in these Terms and Conditions are included for convenience only and do not affect the interpretation or enforceability of these Terms.

Section 4 – Accuracy, Completeness And Timeliness Of Information

We endeavour to ensure that information provided on this website is accurate and up to date. However, the content on this website is provided for general information purposes only and should not be relied upon as the sole basis for making decisions.

Information on the website may occasionally be incomplete, inaccurate or outdated, including historical information which is provided for reference only. We reserve the right to modify or update website content at any time without obligation to notify users.

Any reliance placed on information obtained through this website is done at your own risk.

Section 5 – Modifications To The Service And Prices

Prices for products and services are subject to change without prior notice.

We reserve the right to modify, suspend or discontinue any part of the website, products or services at any time without notice. Stemar Security Systems shall not be liable to you or any third party for any modification, suspension or discontinuation of products, services or website functionality.

Section 6 – Products Or Services (If Applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We make every reasonable effort to display product images, colours and descriptions as accurately as possible. However, actual product appearance may vary due to device display settings or manufacturing variations.

We reserve the right to limit or restrict the sale of products or services to any person, geographic area or jurisdiction, and to limit quantities offered, on a case-by-case basis. Product descriptions, specifications and pricing are subject to change without notice, and we reserve the right to discontinue any product or service at any time.

While we strive to provide accurate and reliable information, we do not warrant that products, services or information will meet individual expectations, nor that any errors on the website will be corrected immediately.

Nothing in this section limits any rights a consumer may have under the Consumer Protection Act, 68 of 2008.

Section 7 – SIM Card Products, Third-Party Services and Liability Disclaimer

7.1 Justworx SIM Products

Surveila Technologies supplies Justworx IoT SIM cards, top-up data, SMS bundles and renewal codes as a reseller. Surveila Technologies does not operate, manage or control the cellular networks or communication infrastructure used by these products.

The performance, availability and reliability of Justworx products depend on third-party mobile network operators and service providers. Surveila Technologies does not offer guarantees or refunds beyond those provided by Justworx and shall not be held liable for any losses, service interruptions or damages arising from network failures, service disruptions, business cessation or changes implemented by third-party providers.

Customers experiencing service-related issues with Justworx products may be required to engage directly with Justworx support in accordance with their service policies.

7.2 Webbing IoT SIM Products

Surveila Technologies supplies Webbing IoT SIM cards and related services as an authorised reseller. Webbing is a global connectivity provider offering managed IoT connectivity services across multiple mobile networks and territories.

While Webbing provides carrier-grade infrastructure and service level management, Stemar Security Systems does not control the underlying mobile network operators, roaming partners or regulatory environments that support these services. Accordingly, connectivity performance and availability may be affected by factors beyond our control, including network outages, coverage limitations, regulatory changes or third-party network restrictions.

Surveila Technologies will provide reasonable assistance in escalating support requests through Webbing where applicable, however liability for network-level service interruptions remains limited to the terms and conditions set by Webbing and its network partners.

7.3 Activation and Refunds (Applies to All SIM Products)

Once a SIM card or connectivity service has been activated or provisioned, the service is deemed to have commenced and no refunds will be offered.

Nothing in this section limits any rights a consumer may have under applicable South African consumer protection legislation.

Section 8 – Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Section 9 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

Section 10 – Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 11 – User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 12 – Personal Information

We process personal information in accordance with our Privacy Policy, in compliance with the Protection of Personal Information Act (POPIA).

Section 13 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 14 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 15 – Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Surveila Technologies, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 16 – Indemnification

You agree to indemnify, defend and hold harmless Surveila Technologies and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 17 – Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 18 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 19 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Section 20 – Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website without notice. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Section 21 – Consumer Rights and Cooling-Off Period

Certain statutory rights may apply to consumers under applicable South African legislation, including the Consumer Protection Act, 68 of 2008, and the Electronic Communications and Transactions Act, 25 of 2002.

Nothing in these Terms and Conditions limits, restricts or excludes any rights a consumer may have under applicable South African consumer protection legislation. Where a cooling-off or cancellation right applies by law, such rights will be exercised in accordance with the relevant legislation and subject to any applicable exclusions.

Section 22 – Contact Information

This website is owned and operated by Surveila Technologies PTY Ltd

Email: info@surveila.co.za

Telephone: 021 012 5899