Last updated: 27 May 2026

Surveila Technologies respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it, when we share it and what rights you have under the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy applies to personal information collected through www.surveila.co.za, online orders, trade or customer accounts, contact forms, SIM registrations, activations, renewals, top-ups, support requests, returns, warranty claims, newsletters and other communication with Surveila Technologies.

By using our website, submitting an enquiry, creating an account, registering a SIM, activating a product, subscribing to our newsletter, placing an order or using any of our forms, you agree that we may process your personal information as described in this Privacy Policy.

1. Who is responsible for your personal information?

The responsible party for personal information collected through this website and rlated business operations is:

Surveila Technologies PTY Ltd
South Africa

Email: info@surveila.co.za
Telephone: 021 012 5899

Privacy queries, POPIA requests and personal information enquiries may be sent to info@surveila.co.za.

General sales and support enquiries may also be sent to sales@surveila.co.za.

2. Personal information we collect

We collect personal information that is reasonably required to operate our website, process orders, register and support SIM products, provide customer support, manage accounts, process returns and communicate with customers.

The information we collect may include:

• your name and surname;
• company name, where applicable;
• billing address and delivery address;
• email address;
• telephone or mobile number;
• order details and purchase history;
• payment method selected;
• courier and delivery information;
• customer account or trade account details;
• return, warranty or support request details;
• product serial numbers, invoices, photographs or supporting documents supplied for returns, warranties or support;
• SIM registration, activation, renewal or top-up details;
• ICCID, SIM number, device information, APN settings, data bundle information and connectivity-related support information;
• Justworx, Webbing or other third-party connectivity platform information where required for activation, renewal, support or service management;
• finance application information where you choose to apply for finance through a third-party finance provider;
• newsletter subscription preferences;
• communication history with us, including email, website forms, WhatsApp, telephone calls or direct enquiries;
• technical information such as your IP address, browser type, device information, approximate location, pages viewed, referring website, session data and website activity.

We do not intentionally collect more personal information than is reasonably required for the purpose for which it is provided.

3. SIM, IoT and connectivity-related information

Surveila Technologies supplies and supports SIM, IoT, data and connectivity-related products. To activate, renew, top up, manage or support these services, we may need to collect and process SIM and device-related information.

This may include:

• customer contact details;
• SIM card details;
• ICCID numbers;
• activation and renewal information;
• data bundle or SMS bundle details;
• portal, platform or account information where relevant;
• APN, roaming, network or device settings needed for support;
• usage or status information made available through the relevant SIM or IoT platform;
• support communication relating to connectivity, activation, renewal, coverage or device setup.

Where a SIM, IoT, data or connectivity service is provided or managed by a third-party network, platform or service provider, your information may need to be shared with that provider to activate, manage or support the service.

These services may also be subject to the third-party provider’s own terms, privacy policy, platform rules and support processes.

4. Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring website, pages viewed, products viewed, search terms used on the website, date and time of visit and how you interact with the website.

This information helps us operate the website, prevent fraud and abuse, diagnose technical issues, understand customer behaviour and improve the website and shopping experience.

5. Cookies and similar technologies

Our website uses cookies, pixels, tags and similar technologies. These technologies help the website function correctly and may also help us understand website usage, remember preferences, improve security and measure marketing performance.

Cookies may be used for purposes such as:

• keeping products in your basket;
• allowing checkout and account login functionality;
• remembering website preferences;
• protecting the website from spam, fraud or abuse;
• measuring website traffic and performance;
• understanding which products or pages are viewed;
• improving marketing and advertising relevance.

You can usually disable or manage cookies in your browser settings. If you block certain cookies, some parts of the website may not function correctly, including basket, checkout, account login and payment-related features.

For general information about cookies, you may visit:
https://www.allaboutcookies.org

6. How we use your personal information

We use your personal information for legitimate business purposes, to perform our agreement with you, to comply with legal obligations and where you have provided consent where required.

We may use your personal information to:

• process and fulfil orders placed through the website;
• confirm payment and prepare goods for dispatch;
• issue order confirmations, invoices and customer communications;
• arrange courier delivery;
• communicate with you about your order, enquiry, activation, renewal, return, warranty or support request;
• provide customer service and after-sales support;
• manage customer accounts and trade accounts;
• process returns, exchanges, warranty claims and support requests;
• respond to website forms, emails, WhatsApp messages, telephone calls and other enquiries;
• register, activate, renew, top up, support or manage SIM, IoT, data and connectivity-related products;
• assist with APN, roaming, network, portal, data bundle or device-related support;
• refer finance applications to the relevant finance provider where you choose to apply for finance;
• prevent fraud, abuse, spam, unauthorised access and unlawful activity;
• maintain website security and troubleshoot website issues;
• improve our website, products, services and customer experience;
• send newsletters, product updates or marketing communications where permitted;
• measure the effectiveness of advertising and website campaigns;
• comply with tax, accounting, consumer protection, legal and regulatory obligations;
• protect our rights, property, customers, staff and business.

7. Orders, checkout and payment information

When you place an order, we collect the information needed to process the order, arrange payment, issue invoices and deliver the goods.

Our website may offer payment options such as EFT, card payments, SnapScan, Yoco and finance options. Payment methods may change from time to time.

Card payments and certain other electronic payments are processed through secure third-party payment providers. For security reasons, we do not store your full card details on our website. You may be redirected to the relevant payment provider’s secure platform to complete payment.

Where you apply for finance, your application may be handled by the relevant third-party finance provider. The finance provider may require additional personal information and supporting documents. Their own privacy policy and application terms will apply.

8. Delivery and courier information

To deliver your order, we may share your name, delivery address, contact number, email address, order reference and delivery instructions with courier companies, warehouse partners, suppliers or logistics providers where reasonably necessary.

Courier companies may contact you directly regarding delivery arrangements, delivery updates, address confirmation or failed delivery attempts.

9. Newsletter and marketing communications

If you subscribe to our newsletter, opt in to marketing or otherwise agree to receive promotional communication, we may send you emails about products, offers, updates, articles or store information.

We may also send marketing communication to existing customers where allowed by law, provided the communication relates to similar products or services and you are given a reasonable opportunity to opt out.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at info@surveila.co.za.

Even if you unsubscribe from marketing, we may still send important transactional or service-related messages, such as order confirmations, payment updates, delivery updates, activation updates, renewal reminders, top-up confirmations, return updates, warranty communication or account-related notices.

10. Advertising, analytics and remarketing

We may use analytics and advertising tools to understand how customers use our website and to measure or improve our advertising. These tools may include services such as Google Analytics, Google Ads, Google Merchant Center, Meta/Facebook advertising, Microsoft/Bing advertising or similar platforms.

These services may collect technical information through cookies, tags, pixels or similar technologies. This information may help us understand website traffic, product interest, campaign performance and whether advertising is relevant to customers.

You can read more about Google’s privacy practices here:
https://policies.google.com/privacy

You can read more about Google advertising technologies here:
https://policies.google.com/technologies/ads

You can manage Google ad preferences through My Ad Center:
https://myadcenter.google.com

You can opt out of Google Analytics using Google’s browser add-on:
https://tools.google.com/dlpage/gaoptout

You can manage some Microsoft personalised advertising settings here:
https://account.microsoft.com/privacy/ad-settings

You can manage some Meta/Facebook advertising preferences through your Facebook account settings:
https://www.facebook.com/settings/?tab=ads

You can also visit the Digital Advertising Alliance opt-out portal:
https://optout.aboutads.info

Please note that opting out of personalised advertising does not mean you will no longer see adverts. It means the adverts may be less personalised.

11. Product reviews, comments and user content

If you submit a product review, comment, testimonial or other public-facing content on our website, the information you submit may be visible to other users. We may display your name, review, rating and comments as part of the website content.

Please do not include private, sensitive or unnecessary personal information in public reviews or comments.

12. Customer accounts and trade accounts

If you create a customer or trade account, we may store your account details, order history, billing and delivery details and other account-related information.

You are responsible for keeping your account login details confidential. Please notify us if you believe your account has been accessed without authorisation.

Trade accounts, wholesale access or special account permissions may require additional information to verify eligibility and manage account access.

13. Returns, warranties and support requests

When you submit a return, warranty or support request, we may collect information needed to assess and process the request. This may include your order details, product information, serial numbers, photographs, fault descriptions, supporting documents and communication history.

This information may be shared with relevant suppliers, distributors, repair agents, service providers, connectivity providers or couriers where necessary to assess or process the return, warranty claim or support request.

14. Third-party portals and activation platforms

Some products or services may require activation, registration or management through a third-party portal or external platform. This may include Justworx, Webbing or other SIM, IoT, network, connectivity or product-management platforms.

When you use an external activation portal or third-party platform, the privacy policy and terms of that third party will apply. We are not responsible for the privacy practices, security or content of third-party platforms that we do not control.

Where we submit information to a third-party platform on your behalf, we will only submit information reasonably required for activation, renewal, support or service management.

15. When we share your personal information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary for the operation of our business, the fulfilment of orders, legal compliance, website functionality, payment processing, delivery, support, activation, renewal or marketing measurement.

These third parties may include:

• payment gateways and payment processors;
• banks and financial service providers;
• finance application providers;
• courier companies and logistics providers;
• warehouse, supplier or fulfilment partners;
• IT, website hosting, security and maintenance providers;
• email, newsletter and communication service providers;
• analytics and advertising platforms;
• fraud prevention and security service providers;
• accountants, auditors, legal advisers and professional service providers;
• suppliers, distributors, repair agents or warranty service providers;
• SIM, IoT, data, network, portal or connectivity service providers;
• regulators, authorities or law enforcement where required by law.

We only share information that is reasonably necessary for the relevant purpose.

16. International processing and storage

Some of the service providers we use may process or store information outside South Africa. This may include cloud hosting, email services, analytics platforms, advertising platforms, payment providers, SIM platforms, connectivity platforms or other technology service providers.

Where personal information is transferred or processed outside South Africa, we will take reasonable steps to ensure that the information is protected in a manner consistent with applicable privacy laws and this Privacy Policy.

17. How we protect personal information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, unauthorised disclosure, alteration or destruction.

These measures may include secure website connections, access controls, password protection, payment gateway encryption, security monitoring, software updates, limited access to personal information and internal procedures for handling customer information.

No website, email system, SIM platform, portal or electronic transmission is completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to protect personal information under our control.

18. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or allowed by law.

We may retain order, invoice, payment, delivery, tax, accounting, activation, renewal, support, warranty, fraud-prevention and legal records for as long as reasonably required for business, legal, accounting, tax, warranty, service management and dispute-resolution purposes.

Where personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where reasonably practicable.

19. Your POPIA rights

Under POPIA, you have the right to request information about the personal information we hold about you and how it has been used or disclosed.

Subject to applicable law, you may also request that we:

• confirm whether we hold personal information about you;
• provide access to your personal information;
• correct or update inaccurate, irrelevant, excessive, outdated, incomplete or misleading personal information;
• delete or destroy personal information where we are no longer authorised or required to retain it;
• object to the processing of your personal information in certain circumstances;
• withdraw consent where processing is based on consent;
• lodge a complaint with the Information Regulator of South Africa.

To exercise your rights, please contact us at info@surveila.co.za.

We may need to verify your identity before processing a request. Some requests may be refused or limited where we are legally required or entitled to retain the information, such as for tax, accounting, legal, fraud-prevention, warranty, activation, service management or transaction record purposes.

The Information Regulator’s website is:
https://inforegulator.org.za

POPIA forms and related resources are available from the Information Regulator:
https://inforegulator.org.za/popia-forms

POPIA complaints may be submitted through the Information Regulator:
https://inforegulator.org.za/complaints

20. Children’s privacy

Our website is intended for use by adults and persons who are legally able to make purchases or request services. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

21. Links to other websites

Our website may contain links to third-party websites, activation portals, payment platforms, finance providers, supplier websites, courier platforms, app platforms, cloud portals, SIM platforms, social media platforms or other external services.

We are not responsible for the privacy practices, security or content of third-party websites or platforms. When you leave our website or use a third-party service, the privacy policy and terms of that third party will apply.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements or privacy practices.

The latest version will be published on this page and will apply from the date shown at the top of the policy.

23. Contact us

For privacy queries, POPIA requests, complaints or questions about this Privacy Policy, please contact us using the details below:

Surveila Technologies PTY Ltd
South Africa

Email: info@surveila.co.za
Telephone: 021 012 5899

We will make reasonable efforts to respond to privacy-related requests within a reasonable time and in accordance with applicable law.